REFUND
POLICY

Inex Labs provides digital agency consultations, premium design assets, and custom software development services. To deliver a seamless, secure, and compliant checkout flow, payments on our platform are processed by our authorized Merchant of Record (MoR) partners (which may include Lemon Squeezy, Paddle, or Polar, depending on the payment gateway selected).

Our MoR partners are the legal merchants of record for all transactions and handle all compliance, tax collection, billing operations, and transaction disputes on our behalf. Any refunds issued will be processed back to the original payment method through the respective MoR platform used during checkout.

We stand behind the quality of our downloadable assets, website templates, and pre-built design libraries.

For these digital products, we offer a 14-day refund window from the date of purchase. To qualify for a refund, you must submit a request explaining your dissatisfaction, and verify that the product has not been permanently integrated, redistributed, or deployed in a live commercial environment. Once a refund is processed, your license to use the assets is immediately revoked.

Subscription services, cloud hosting features, or software-as-a-service (SaaS) products are billed on a recurring cycle (monthly or annually).

You can cancel your subscription at any time via your billing dashboard. Cancellation stops future recurring charges, but previous payments are generally non-refundable unless requested within 7 days of the billing renewal date due to accidental renewal. Active subscription accounts will remain fully functional until the end of the current paid billing cycle.

Boutique design services, custom software engineering, and dedicated consulting projects are governed by specific project milestones, statements of work (SOW), and service agreements.

Because custom services involve dedicated creative talent and engineering hours, any milestone deliverables that have been completed, presented, and signed off/approved by the client are strictly non-refundable. If a project is cancelled mid-milestone, you may be billed proportionally for the work completed up to the date of cancellation.

To initiate a refund, cancellation request, or report a billing issue, please reach out directly to our support and administration desk:

Please include your order number, transaction receipt, and the email address used during purchase to help us locate and process your request as quickly as possible. Refund requests are typically reviewed and responded to within 2 to 3 business days.